We had our hardwood floors installed about 2 years ago in the summertime. Sueanne and her team were awesome to work with! If they were running late on anything or early, they would let us know either via email, phone or in person. The work done on our floors were detailed and very well done. They would let us know if they ran into any problems and would let us know our options and cost, as well as getting our permission before continuing work. There was a manufacturer problem with our hardwood floors about a month or 2 after it had been installed and Sueanne and her team were very quick in their response and she had a team come by our house to fix the issue right away at no cost (since it was covered under the warranty). Since then there have been no issues with our flooring. Overall, we were very satisfied with the work done on our floors as well as the service we received.