Great experience with Touchwood Flooring again. This is our second successful flooring replacement in this house.Our last experience, 4 years ago, replaced carpet on the stairs, second floor landing, and main floor living and dining rooms. The installers were bright, friendly and efficient and were able to resolve some original construction issues (dipped subfloor and buckling subfloor) and leave us with a beautiful hardwood floor. A few months ago, we had Touchwood return and complete our main floor (den, family room) with the same hardwood which we still love. The installers were in and out in a day. Again fast and friendly. The advice in the showroom, from the owners, Leona and Greg, and on site during the estimate (free), were enjoyable, insightful and enabled us to make an informed decision. We went back to Touchwood Flooring this time because they have proven they can orchestrate the purchase, delivery and installation right every time.
When renovating or re-modeling customer’s homes, Touchwood Flooring always comes to mind. They have an exceptional selection of hardwood flooring, have friendly staff and are very professional. Sueanne has always gone above and beyond for us; she is very knowledgeable and is always great to work with.
I have worked with Touchwood on a number of projects for my client’s flooring needs. My Go-To-Gal is Sueanne V. I can always count on her to do an amazing job. She is extremely knowledgeable about their product and is always willing to take the extra time with my clients if need be. She goes above and beyond to make sure every installation is a success.Michelle Law (Interior Designer)
Touchwood has blown us away with their quality and service every time we have used them. Sueanne always handles her customers with respect and makes sure they are taken care of from beginning to end. Beautiful work, every time.Aquarian Renovations
We had our hardwood floors installed about 2 years ago in the summertime. Sueanne and her team were awesome to work with! If they were running late on anything or early, they would let us know either via email, phone or in person. The work done on our floors were detailed and very well done. They would let us know if they ran into any problems and would let us know our options and cost, as well as getting our permission before continuing work. There was a manufacturer problem with our hardwood floors about a month or 2 after it had been installed and Sueanne and her team were very quick in their response and she had a team come by our house to fix the issue right away at no cost (since it was covered under the warranty). Since then there have been no issues with our flooring. Overall, we were very satisfied with the work done on our floors as well as the service we received.K. Nguyen
I used Touchwood Flooring for my upgrade to Engineered Hardwood. I couldn’t be more pleased. If I had any concerns they were there. There were no surprises. They planned everything from start to finish. All the work was done on time and as promised. From the Sales Staff to the Installers, professional all they way.M. Boogmans
We love our Hakwood Floors that we purchased from Touchwood Flooring. The floors are gorgeous and the service was spectacular! Leona & Greg and their crew were very helpful during every step of the process. Greg even helped load the order after hours when we had transportation become available at the last minute. We live 5 hours from Edmonton so that gesture was greatly appreciated! I would not hesitate to recommend Touchwood Flooring to anyone looking for a high quality wood floor!S. Isherwood
Touchwood Flooring has been a great asset to our company, Homes by Design Innovations for many years. Their service is remarkable and the quality of products and selections are great. Greg and Leona are the most knowledgeable suppliers of wood and hardwood in the city. When we recommend them to our clients, we know they will be well taken care of during the project and many years to come.K. Burry
Leona was extremely helpful in providing expertise and ideas about the best product for our floor as well as giving many helpful suggestions for other trades and products for other areas of the house where hardwood was not the best option. The product is beautiful and the installation staff were fantastic. They left our house clean and worked very hard at keeping things as clean as possible throughout the install. The quality of the installation is excellent. Special mention for the stair installer. He is an artist! We highly recommend Touchwood Flooring! We love our new floor!B. Baergen
We had excellent service from Touchwood Flooring. We had sanding done on our main floor, new laminate installed in our basement, and new hardwood installed in our third level. Touchwood helped us pick a great color and matched the laminate perfectly. They answered any questions we had and stayed in communication with us through out the renovation. Their crew was very professional and fast!
I would not hesitate to recommend this company to anyone!L. Brouwer